Also we have full confidence in our moderators and mod team and we are in contact with them every single day. They ask us questions about silences and policies and we discuss issues that come up every day. We also have people internally constantly monitoring feedback and world chat (when we're awake). We update our policies and review them together with the community team, product design team and engineers. We have monthly reviews and ad hoc reviews if we need them. It's not perfect, but it's what you have. We're also humans. We like to make fun games, and this game has been around a long time and we are always looking to improve it, and that includes mod program, community engagement and customer experience. The thing that stands out the most to me in the this thread is the lack of acknowledgement that you, the players, are also part of this system. The mods have to put up with a lot of BS from people just looking to make trouble. So when you see a mod being active and trying to make things better, remember also they do this for people who are thanklessly insulting them and constantly questioning their integrity or farming them for trying to do the right thing. And yet they persist and continue to try and make this little community a little better for all of you. Even this thread, veiled as an open discussion is titled 'The Problem With Player Mods'. Do they get it wrong sometimes? Yes. Do they have inherent human biases? Absolutely, we all do. Do they do their best and try to do a good job despite that? You bet your butt they do. And they do it with little thanks and no reward. So, while I gladly read this thread in good faith, and look for the signal in the noise, I ask you to maybe take a second to thank a mod, or mention something good that they do, because it’s not all bad, in fact I think it’s pretty good.