Regarding compromised accounts

Discussion in 'Past Announcements' started by kaw_admin, Oct 21, 2013.

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  1. Regarding compromised accounts
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    We would like to take the time to remind the community about our policies regarding malicious account access.

    All cases where an account is compromised are the result of shared account details, or purchased accounts that have log in details known by others.
    We do not store Facebook passwords, Mochi passwords or financial institution details.

    Once again, NEVER SHARE YOUR PASSWORD with another player, or players.

    We would also like to remind players that the status of other player's accounts are confidential and will not be publicly addressed with 3rd parties. All correspondence is between ATA and the account owner.
    Attempts to protest support decisions are against the Terms of Use and will be handled accordingly.

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    Terms of Use regarding malicious account access:
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    You may not do any of the following to Kingdoms at War:
    G. create and use user accounts using any automated means or under false pretenses. False pretenses includes having multiple accounts for the same person, creation of accounts with false information, creation of accounts on devices you do not own and usage of accounts you do not own

    A Thinking Ape does not recognize the transfer of Accounts. You may not purchase, sell, gift or trade any Account, or offer to purchase, sell, gift, or trade any Account, and any such attempt shall be null and void and may result in the forfeiture of your Account.


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    Personal Account Security
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    The security of an account's log in credentials are the responsibility of the account owner.

    The following are steps you can take to help further secure your account:

    Change your ATA ID password:
    http://www.kingdomsatwar.com/transfer/reset.html

    Change your Facebook password:
    https://www.facebook.com/help/213395615347144

    Change your Mochi password:
    http://mochi.desk.com/customer/portal/a ... -reset-it-

    NEVER disclose your log in details to another player, attempt to share accounts, or purchase accounts.
    All of the above can lead to your account becoming compromised.
     
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