There is nothing complicated about this account. With my troops I hit quests and with my spies I hit Warbeasts and reset and do it all over again. I'm not trying to build an account just get nobs and random seal drops. Spare me your vast knowledge of the best way to build an account. I try other things with other accounts. So I'm happily motoring along building nobs and then the devs offer the 5th anniversary sale on seals. I decide to cash in and spend 343 nobs to get 7 seals. Then I resume my normal pattern and when it comes time to reset I do so. Hey! Where'd my seals go? My thinking is that I paid for them with nobs so they should carry over on the reset. I thought wrong. I figure the devs would understand this innocent mistake. After all they screwed those "pots" up when they first introduced them and they are different than the other pots that are purchased with gold. So I email them. This is what I got... My initial contact... "Username: Abraham_Lincoln Game: KoW Description of issue: I purchased 7 SOD's on my account Abraham_Lincoln during the 5 year anniversary Seal sale. I do resets on that account and did not realize that seals and horns would be wiped out upon a reset. I figured items purchased with nobility points would carry over on the reset like propacks otherwise I would have used those seals before reset. Can I get refunded either the nobs I spent or the seals? My use of the feedback button on this matter has been ignored." Their reply... "I'm very sorry, but we are unfortunately unable to refund items or funds for this reason. Thank you for understanding." Oh really? My reply... "Don't thank me for understanding because I don't understand. The precedent you guys have set is that paid for items don't get lost on reset. I completely understand that pots are lost on reset because you buy them with gold. Horns and seals are purchased with nobs. It doesn't make sense to me why you guys put these purchasable items with pots. It's caused a lot of confusion in the past and this is another example of confusion being caused by your treatment of these items as pots. It's not like there is any guidance on what would happen to these items upon reset. I clearly would not have reset if I knew I'd lose 7 seals. I would either have not purchased them and let my nobs carry over or I would have used the seals before resetting. I don't think I should be penalized. That was a lot of nobs!" Their ample and well thought out reply to my reply... "Again, we are unable to refund Seals for this reason. They are lost when players reset. I'm very sorry." Over the years I've read many complaints over customer service. Now I've experienced it. Pretty shitty. Oh well...you play you learn. Sucks for me.