We as players and consumers of this game deserve more from the developers. As of current 90% of support tickets are met with an automated response that give you the idea that nothing was read and they just responded and closed the ticket as quickly as possible. In past years the developers (old devs), would put up a time line of things to come and expected dates of completion. I'd like them to bring this back as it holds them accountable and gives us the players a timeline to hopefully see some issues addressed. Such as, This month we will be fixing the troop glitch issue that's been going on entirely too long. Also you can expect better war monitoring.. etc etc I know before that when this was done there were tons of complaints as the devs weren't meeting their own deadlines.. but that's because there is a lack of accountability.. hey this is your job.. this is why we spend on this game... FIX IT!