πŸ“’ New Help Experience!πŸ“š

Discussion in 'Announcements' started by ATA-Will, May 22, 2023.

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    The NEW Kingdoms at War Help Experience is Almost Here!

    What is it?
    We have launched a new Help Experience that will replace our current FAQ and Help Ticket systems!

    Why did you make it?
    πŸ“š A library of searchable FAQ's means there is no more waiting for an answer!
    ✍️ We can update and edit FAQ's on the fly, so you can be sure you have the most up to date details!
    πŸ€– Using Forms and Bots we can collect the right info to help you as quickly as possible!
    πŸ“Έ You can Share Screenshots in-app to make reporting issues easy!

    Overall it creates a smooth and modern experience that gets you the help you need faster!

    Where is it?
    Tap the ATA Support button on your home screen (looks like an Ape with a headset)
    If you still see the FAQ button on your Settings menu, they you need to restart your app, or install the latest update to access the new help feature!

    When can I use it?
    The new Help Experience will gradually launch with Android players first, starting on May 24th, 2023, before rolling out to all players in the days following!

    What about my old Help tickets?
    After we moved your account over to the new system, you are not able to see old Help Tickets, but we still can if necessary! If you were in the middle of a Help Ticket when you get moved over, please write in again and we'll help you out. πŸ˜€

    How does it work?


    STEP 1

    TAP ATA SUPPORT
    to access the new Help System for FAQ's and CHAT! Please note the FAQ Button has been removed.
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    STEP 2
    SEARCH
    for FAQ Articles related to the issue you are facing. We have plenty of Articles available and there will be many more to come!
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    STEP 3
    READ the FAQ Article's related to your issue. Try the troubleshooting steps provided, for the fastest resolution to your concern. If you find an FAQ Article is helpful, let us know at the bottom by tapping Yes or No. If you still need help tap the Chat button!
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    STEP 4
    If the FAQ Articles have not helped resolve your issue, hit the CHAT button on the top right. In CHAT, we'll narrow down your issue through Menu Options. These will ensure we know the nature of your issue, collect the important details and can pass you to the right team member for further Help!
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    #1 ATA-Will, May 22, 2023
    Last edited: May 24, 2023
    Thrawn likes this.
  2. Great new additions
     
    [ATA]Queens likes this.
  3. 😊Thank you everyone that helped KaW game experience user friendly and fun to play keep up the good work✌️Stay lit✌️
     
    [ATA]Queens likes this.
  4. What's the point when nothing is being done to fix this game??
    Door glitch
    War glitch
    EB plunder glitch
    πŸ€¦πŸ˜‚
     
    -H4RDB4NDiT- and LMABAO like this.
  5. Great new additions but no new lands additions
     
  6. Just say you don't have the manpower to deal with support tickets.
     
  7. Embracer group really changing KaW lol