Have you tried spinning around 3 times on your head saying beetle juice beetle juice beetle juice? After that go in to your local supermarket dressed as a cow and start throwing milk every where.
Have you tried again? Mate may have went to lunch at the time of the enchant. In all seriousness if it still doesn't work send feedback or email support@athinkingape.com and let them know of the issue. Be sure to mention your account name and that's it's for Kingdoms at war in the subject