If you haven't linked your accounts up with facebook or ATA, you have to email support at support@athinkingape.com with the following. Username. Date of creation, closest Date as possible. Last access. Last 5 purchases from either Apple or google store receipts, if you haven't made a purchase that'll help the developers to see who the owner is. Once they are confirmed you are the owner, please provide a follow up active email address so they may link it manually and provide you a temp password, they'll ask you to change the password at http://www.kingdomsatwar.com/transfer/reset.html You can also play the account on the pc version of kaw with ata or facebook login.