Help will alway be given to those who ask for it at Hogwarts

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Moderator: Kingdoms at War

Help will alway be given to those who ask for it at Hogwarts

Postby Moody on May 14 2017, 12:51pm

Howdy folks!

Moody here to provide you with a quick guide of how to get support from A Thinking Ape for any kaw related problem that you may have!

To clarify I just want to remind you all what moderators can and cannot do.
* Moderators are volunteers that moderate the chat channels and forums to make sure that players stick to the Terms and Conditions of the game!
* Moderators silence players for breaking those rules which ramp up from
24hrs -> 7 days -> One month -> Permanent.
* This all scales based on the speed at which you break the rules. For example a 24hr silence is wiped clean after a month. This information can all be found here.

Moderators can not undo silences. We simply cannot do it.
We also cannot change player names or fix anything to do with the game.
If we see anything that fits under those categories then we report to the support team at ATA like all other players and to do that, you can send tickets in following the below instructions:

How to get Developer Support



On iDevice you can get to the ticket system by pressing the help button on the bottom left of the home screen as shown below:



Or on android located in the same place as below but is an ape with a headset:



You can then start a conversation or a ticket with a member of the support staff at ATA by pressing the big clear "start ticket" or "start conversation" on android and iPhone respectively as shown below:





ATA will auto-generate you a ticket number and aim to respond to tickets within 48 hours so do hold tight!

You can only have one ticket open at a time at time of writing as well so don't be concerned that you can't spam them :shock:

Hope that's provided some clarity on this newfangled system now that we're living in a post-email, post-truth, pro-FakeNews world!

Special shout out to ModSpock for the screenshots of sucky android!

Cheers all!
Moody
Last edited by Moody on May 14 2017, 2:04pm, edited 1 time in total.
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Re: Help will alway be given to those who ask for it at Hogwarts

Postby XoXoX on May 14 2017, 1:02pm

Tyyyyy ;)
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Re: Help will alway be given to those who ask for it at Hogwarts

Postby DeIta on May 14 2017, 1:30pm

Clickbait title 0/10
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Re: Help will alway be given to those who ask for it at Hogwarts

Postby KittyCat346 on May 14 2017, 1:52pm

So, how long from time of 30 day silence til I'm back @24h ones?
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Re: Help will alway be given to those who ask for it at Hogwarts

Postby Moody on May 14 2017, 2:05pm

@kitty, your answers can be found here
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Re: Help will alway be given to those who ask for it at Hogwarts

Postby zorkay on May 14 2017, 2:17pm

Awesome job! Should help a lot of people.
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Re: Help will alway be given to those who ask for it at Hogwarts

Postby Legatus on May 14 2017, 2:26pm

I think your title has a typo 
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Re: Help will alway be given to those who ask for it at Hogwarts

Postby SirAyden on May 14 2017, 2:29pm

Thx Moody for the helpful thread, thumbs up
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Re: Help will alway be given to those who ask for it at Hogwarts

Postby Kasama on May 15 2017, 1:36am

Excellent thread, Moody.

It appears you've fully grasped what it means to be a moderator.

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Re: Help will alway be given to those who ask for it at Hogwarts

Postby Tzshifter on May 15 2017, 1:45am

DeIta wrote:Clickbait title 0/10

Agree. A little dissapointed
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