ATA account

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ATA account

Postby SouthernCoalRoller on Fri Dec 21, 2012 1:59 am

My brother got a new phone and he's trying to recover his profile. How can he recover his ATA account info?
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Re: ATA account

Postby Jester on Fri Dec 21, 2012 2:01 am

If he got a new iPhone, on his old phone he would need his UDID. Then follow the info below.

You can now go to http://www.kingdomsatwar.com/transfer/ to transfer your KaW account between different iPhones/iPods/iPads. You will need the 40-digit UDID number off of the old device and the new device to complete the transfer. To find your UDID:

1. Connect your iPhone/iPod Touch/iPad to your computer.
2. In iTunes, select your iPhone/iPod Touch/iPad from the DEVICES list.
3. Select the Summary tab.
4. Click on the entry labeled Serial Number. The entry will change to Identifier and display your device's UDID.
5. To copy your device's UDID, open the Edit menu and select Copy.
6. Paste the UDID above.

If you wish to de-link your account you will need to do the following:
Compose a very well written and detailed email to the Customer Support Team at Device_Transfers@AThinkingApe.com. You may also use Support@AThinkingApe.com but may delay response time.
Explain in Detail what you wish to do.
Give them as much information as possible:
- Your account name.
- That you are playing Kingdoms At War
- Your Current Linked Facebook Account's Associated Email Address
- If you know the date you created the account that would help too
(ProTip - Look at achievement on PC. If it says you got the 120 day achievement 10 days ago you created the account 130 days ago)
Most requests are processed within 24 - 48 hours. If the Customer Support Team hasn't completed your request within 48 hours a second email is prudent. You may also consider contacting a moderator at that time to request assistance. Moderators cannot make this change but they may be able to get you priority support.
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Re: ATA account

Postby oh_helI-_- on Fri Dec 21, 2012 2:01 am

Either by transferring his account, or by emailing devs and have them do it.

You'd have to prove its your account and everything though.
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Re: ATA account

Postby oh_helI-_- on Fri Dec 21, 2012 2:02 am

Fiddler and her computer ;)
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Re: ATA account

Postby Jester on Fri Dec 21, 2012 2:02 am

Pft, you know it. :D
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Re: ATA account

Postby Inferno on Fri Dec 21, 2012 2:04 am

www.kingdomsatwar.com/transfer/

If that doesn't work email support@athinkingape.com and give them all the featured info necessary, including the UDID's from both old and new phones (if Idevices) date of account creation, date last on account, last in app purchase, etc etc.

You'll be asked to send feedback from both phones as well.
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Re: ATA account

Postby Inferno on Fri Dec 21, 2012 2:05 am

Fiddy beat me to it.. Oh well..
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Re: ATA account

Postby YA-_Eagle_-FI on Fri Dec 21, 2012 2:06 am

Nice fiddler :) looks great for a copy/paste lol ;)
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Re: ATA account

Postby Inferno on Fri Dec 21, 2012 2:06 am

Not sure where featured came from..
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Re: ATA account

Postby Jester on Fri Dec 21, 2012 2:06 am

I got that stuff on Word, you think I'mma write allllll that?
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