ATA account

Discuss past and ongoing wars.

Moderator: Kingdoms at War

ATA account

Postby *SouthernCoalRoller (01) on Dec 20 2012, 5:59pm

My brother got a new phone and he's trying to recover his profile. How can he recover his ATA account info?
*SouthernCoalRoller (01)
 
Posts: 1
Joined: Dec 20 2012, 5:34pm

Re: ATA account

Postby -Kat on Dec 20 2012, 6:01pm

If he got a new iPhone, on his old phone he would need his UDID. Then follow the info below.

You can now go to http://www.kingdomsatwar.com/transfer/ to transfer your KaW account between different iPhones/iPods/iPads. You will need the 40-digit UDID number off of the old device and the new device to complete the transfer. To find your UDID:

1. Connect your iPhone/iPod Touch/iPad to your computer.
2. In iTunes, select your iPhone/iPod Touch/iPad from the DEVICES list.
3. Select the Summary tab.
4. Click on the entry labeled Serial Number. The entry will change to Identifier and display your device's UDID.
5. To copy your device's UDID, open the Edit menu and select Copy.
6. Paste the UDID above.

If you wish to de-link your account you will need to do the following:
Compose a very well written and detailed email to the Customer Support Team at Device_Transfers@AThinkingApe.com. You may also use Support@AThinkingApe.com but may delay response time.
Explain in Detail what you wish to do.
Give them as much information as possible:
- Your account name.
- That you are playing Kingdoms At War
- Your Current Linked Facebook Account's Associated Email Address
- If you know the date you created the account that would help too
(ProTip - Look at achievement on PC. If it says you got the 120 day achievement 10 days ago you created the account 130 days ago)
Most requests are processed within 24 - 48 hours. If the Customer Support Team hasn't completed your request within 48 hours a second email is prudent. You may also consider contacting a moderator at that time to request assistance. Moderators cannot make this change but they may be able to get you priority support.
Image
-Kat
 
Posts: 6489
Joined: Dec 2 2010, 3:32pm
Location: Nerding Out

Re: ATA account

Postby oh_helI-_- on Dec 20 2012, 6:01pm

Either by transferring his account, or by emailing devs and have them do it.

You'd have to prove its your account and everything though.
oh_helI-_-
 
Posts: 1431
Joined: Aug 17 2010, 5:44am
Location: Y U LOOK HERE

Re: ATA account

Postby oh_helI-_- on Dec 20 2012, 6:02pm

Fiddler and her computer ;)
oh_helI-_-
 
Posts: 1431
Joined: Aug 17 2010, 5:44am
Location: Y U LOOK HERE

Re: ATA account

Postby -Kat on Dec 20 2012, 6:02pm

Pft, you know it. :D
Image
-Kat
 
Posts: 6489
Joined: Dec 2 2010, 3:32pm
Location: Nerding Out

Re: ATA account

Postby Drgn on Dec 20 2012, 6:04pm

www.kingdomsatwar.com/transfer/

If that doesn't work email support@athinkingape.com and give them all the featured info necessary, including the UDID's from both old and new phones (if Idevices) date of account creation, date last on account, last in app purchase, etc etc.

You'll be asked to send feedback from both phones as well.
User avatar
Drgn
Moderator
 
Posts: 10490
Joined: Oct 24 2010, 8:17pm

Re: ATA account

Postby Drgn on Dec 20 2012, 6:05pm

Fiddy beat me to it.. Oh well..
User avatar
Drgn
Moderator
 
Posts: 10490
Joined: Oct 24 2010, 8:17pm

Re: ATA account

Postby YA-_Eagle_-FI on Dec 20 2012, 6:06pm

Nice fiddler :) looks great for a copy/paste lol ;)
User avatar
YA-_Eagle_-FI
Moderator
 
Posts: 4481
Joined: Jan 6 2011, 11:09pm
Location: A thinking ape studio's

Re: ATA account

Postby Drgn on Dec 20 2012, 6:06pm

Not sure where featured came from..
User avatar
Drgn
Moderator
 
Posts: 10490
Joined: Oct 24 2010, 8:17pm

Re: ATA account

Postby -Kat on Dec 20 2012, 6:06pm

I got that stuff on Word, you think I'mma write allllll that?
Image
-Kat
 
Posts: 6489
Joined: Dec 2 2010, 3:32pm
Location: Nerding Out

Next

Return to Wars

Who is online

Users browsing this forum: No registered users and 0 guests